FAQ: Lienholder Addresses and Customer Service Phone Numbers

Hyundai Motor Finance
PO Box 105299
Atlanta, GA. 30348
Capital One Auto Finance
PO Box 255605
Sacramento, CA. 96865
Heritage Bank (formerly known as Whidbey Island Bank)
PO Box 1589
Oak Harbor, WA. 98277
Boeing Employees Credit Union
PO Box 997500
Sacramento, CA. 95899
Wells Fargo Dealer Service
PO Box 997517
Sacramento, CA. 95899
Alaska USA Federal Credit Union
PO Box 196613
Anchorage, AK. 99519

If your lender is not listed, please feel free to call us at 425-258-9100 option 6 and we will be happy to assist you in obtaining the information you need.

FAQ: How do I get a payoff on my auto loan?

Please see FAQ titled "Lienholder Address and Customer Service Numbers"

Call the phone number listed next to your lienholder and follow the prompts. You will typically need your account number or your social security number AND your date of birth and zip code to obtain automated account information.

You will need to listen through the prompts in order to connect to a "live" person.

FAQ: Names, Email address and phone number for Finance Managers at Hyundai of Everett

Becky Zuckerberg, Finance Director - 425-374-0180 x350
Becky's days off are typically Sundays and Mondays feel free to contact Robert or Joe in her absence or you can reach her on her cell phone at 425-894-6463

Robert Laird, Finance Manager - 425-374-0180 x351
Robert's days off are typically Thursdays and Fridays. Feel free to contact Becky with anything you may need on those days

Joe Frasquillo, Finance Manager - 425-374-0180 x352
Joe's days off are typically Tuesdays and Wednesdays. Feel free to contact Becky with anything you need on those days.

Erin Lawhead, Finance Manager 425-374-0180 x353
Erin's days off are typically Tuesdays and Wednesdays, feel free to contact Becky with anything you need on those days.

You can also email to reach all of us if you are unsure who to reach specifically

When you dial into our phone system, you don't have to wait through the can just enter any of the above extensions to be transferred. You can also enter x789 to be transferred to the finance department or x 6 as well.

FAQ: I don't know the name and address of my lienholder.

See FAQ marked "Lienholder Address and Customer Service Numbers". Call us if your lender is not on the list.

FAQ: Can I make my payments at the dealership?

No, the lenders will send you a welcome letter with information about where and when to make your payments. You will be able to set up automatic withdrawals once you receive this letter with your specific account information. Most lenders have websites that you can access to create a user ID and password to manage your account entirely on line. You will need your account number to set up your account and will receive that information in the welcome letter. Please contact the finance department at Hyundai of Everett if you have not received your welcome letter 30 days from your date of purchase. You can call us at 425-374-0180 x 789 or email

FAQ: How do I get a payoff on my vehicle?

The numbers for the Customer Service Numbers is under the Lienholder Address and Customer Service Number Tab. If your lienholder is not listed, give us a call and we will be happy to provide you with a number.

FAQ: I need to change my address and/or information on my loan.

Please contact your specific lender. They will be happy to assist you with any changes once your financing has gone through.

FAQ: I need to fax something to the finance department.

Please fax any documents to 425-258-1220 Attn: Finance

FAQ: I have lost all of my paperwork and need a new copies.

Please call 425-374-0180 option #6 and we will be happy to send you new copies

FAQ: I cancelled my extended service contract/gap coverage and want to check on the status.

Please call Protective Services at 1-800-670-6032 if it has been more than 30 days since the date of your cancellation.

FAQ: I need the customer service number for Hyundai Motor Finance.


FAQ: I am at the end of my what?

Buy my current Hyundai:

If you want to buy out your lease and would like us to help you secure financing...simply click on the "credit application" link on our website and complete the on line application. Make sure to specify that you are interested in obtaining financing for your currently leased vehicle. We will give you a call to go over the details once we receive your application and can answer any other questions you have at that time. Once we receive an approval, we will schedule a time for you to come in and complete the necessary paperwork. It is that simple!

Turn in my current Hyundai:

Hyundai Motor Finance will contact you in advance of your lease termination date and give you information about the company that performs the inspections prior to you turning in your vehicle. Once the inspection is complete and you have a copy, give us at call at 425-258-9100 option #6 and we will schedule an appointment for you to return your vehicle. You will need to bring all of your keys and remotes, your owner's manuals and any equipment that stays with the vehicle. We will complete an odometer disclosure and a turn in receipt, you will sign them and be on your way.

Feel free to call us with any questions you might have about this process.

425-374-0180 option #6