| Hyundai Motor Finance PO Box 105299 Atlanta, GA. 30348 |
1-800-523-4030 |
| Capital One Auto Finance PO Box 255605 Sacramento, CA. 96865 |
1-800-946-0332 |
| Heritage Bank (formerly known as Whidbey Island Bank) PO Box 1589 Oak Harbor, WA. 98277 |
1-888-642-2265 |
| Boeing Employees Credit Union PO Box 997500 Sacramento, CA. 95899 |
1-800-438-7805 |
| Wells Fargo Dealer Service PO Box 997517 Sacramento, CA. 95899 |
1-800-289-8004 |
| Alaska USA Federal Credit Union PO Box 196613 Anchorage, AK. 99519 |
1-800-525-9094 |
If your lender is not listed, please feel free to call us at 425-258-9100 option 6 and we will be happy to assist you in obtaining the information you need.
FAQ: How do I get a payoff on my auto loan?
Please see FAQ titled "Lienholder Address and Customer Service Numbers"
Call the phone number listed next to your lienholder and follow the prompts. You will typically need your account number or your social security number AND your date of birth and zip code to obtain automated account information.
You will need to listen through the prompts in order to connect to a "live" person.
FAQ: Names, Email address and phone number for Finance Managers at Hyundai of Everett
Becky Zuckerberg, Finance Director - 425-258-9100 x350
becky@hyundaiofeverett.com
Becky's days off are typically Sundays and Mondays feel free to contact Robert or Joe in her absence or you can reach her on her cell phone at 425-894-6463
Robert Laird, Finance Manager - 425-397-9100Â
Robert@hyundaiofeverett.com
Robert's days off are typically Thursdays and Fridays. Feel free to contact Becky with anything you may need on those days
Joe Frasquillo, Finance Manager - 425-258-9100 x352
Joe@hyundaiofeverett.com
Joe's days off are typically Tuesdays and Wednesdays. Feel free to contact Becky with anything you need on those days.
Erin Lawhead, Finance Manager 425-258-9100 x353
Erin@hyundaiofeverett.com
Erin's days off are typically Tuesdays and Wednesdays, feel free to contact Becky with anything you need on those days.
You can also email finance@hyundaiofeverett.com to reach all of us if you are unsure who to reach specifically
When you dial into our phone system, you don't have to wait through the options...you can just enter any of the above extensions to be transferred. You can also enter x789 to be transferred to the finance department or x 6 as well.
FAQ: What should I expect the finance process to be when I visit Hyundai of Everett?
Our goal at Hyundai of Everett is to give you the easiest and friendliest experience you have ever encountered at a car dealership. Starting from the moment you walk in our front door, all the way through the final close of your door as your drive off of the lot in your new or pre owned vehicle.
Our finance department is committed to making sure you get through you document process in a timely manner, while still maintaining the integrity of the importance of your total understanding of your contractual obligations and what they mean to you as an individual. We pride ourselves on tailoring every loan to meet your specific needs and will do whatever we can to make sure you are 100% satisfied and comfortable with your purchase or lease.
Once you have agreed to purchase the vehicle with your salesperson, a designated finance professional will greet you on the showroom floor and bring you back to one of the offices in the finance department where we can go over your transaction in a quieter and private environment.
We will then verify your information on your credit application and make sure we have all of the information in our computer correct so our documents are accurate.
We will handle any licensing documents and trade documents at that time as well. We will have you sign documents for any rebates you might qualify for as well.
We will then show you different options that are available that will protect you and your new or used vehicle. A detailed description of these options is listed under the "Finance Options" tab on our website if you would like to familiarize yourself wit the information before you come in.
We will then complete your final contract and bill of sale, collect any down payment you are giving us and page your salesperson for your delivery.
You can expect this process to take anywhere from 25 - 30 minutes once you are in the office with us. The time commitment will vary depending on your individual needs and questions.
If you have any questions about this process, we would be happy to answer them. Please call 425-374-0180 option #6
FAQ: What do I need to bring with me to the dealership if I am financing?
Good question! The list of stipulations given by a lender will vary by individual.
The following is a list of what you can bring to save time later on:
- A current paystub for each person on your loan. Current means less than 30 days old. If you are on of our valued military personnel, please bring a current L.E.S. If your paystubs are online, we will gladly help you print one at the dealership. If you are currently retired or self employed we can use the last three months of bank statements showing your deposits equal to the income you list on your credit application.
- Current proof of residence. This could be in the form of a current utility bill or bank statement. Current means less than 30 days old. Each person on the loan will need proof of residence.
- 4 complete references to include name, address and phone number.
The following special programs require the following documentation:
Military Rebate: We will need a Form DD214 or an L.E.S. If you do not have a Form DD214, we can assist you in obtaining one.
Valued Owner Rebate: A current registration or title that is in your name.
Competitive Owner Rebate: A current registration or title that is in your name.
College Grad Rebate: A copy of your diploma verifying your graduation date within 2 years of the date of purchase or a copy of your college transcript verifying your graduation date within six months of purchase and a paystub verifying $2000.00 per month gross income or a letter from a prospective employer verifying an employment start date within 90 days of purchase with a minimum of $2000.00 per month gross income.
AND.......last, but not least...don't forget to bring your government issued I.D. so we know it is you!
The preceding list is a sample the things we might need for your particular transaction. If we need any other documents we will be sure to let you know.
FAQ: How do I cancel my extended service contract and/or gap coverage?
In order to cancel your extended service contract and/or gap coverage you will need to print and fill out the attached form.
Please make sure to indicate the date you would like the cancellation to take effect. If your car has been involved in a total loss, we can use that date as long as we have documentation from the insurance company to verify the date of loss.
Please clearly indicate with an "X" the specific coverage you would like to cancel. We can not check the items for you.
The mileage at the time of cancellation is required for the extended service contract.
Mark other if you are not trading the vehicle or if the vehicle has not been totaled. Specify your reason as "customer request".
If you are still financing your vehicle, we will need the name and address of your current legal owner, along with the account number where the money should be applied. The premium will be applied to the principle balance of your loan and you will simply pay your loan off in shorter period of time. Your monthly payment will remain the same.
Please print your name (s) as they appear on your contract. This is how we locate your information in our system. Please list the address where you would like your refund check mailed.
Please provide us with a contact phone number in case we have any questions.
Please make sure to sign the form. We can't process this document without your signature.
You can fax the form to:
425-258-1220
You can mail the form to:
Hyundai of Everett
7800 Evergreen Way
Everett, WA. 98203 ATTN: Finance Dept.
You can email to form to:
Finance@Hyundaiofeverett.com
Please call us if you have any questions about how to fill out the request. Make sure to keep a copy for your records. 425-374-0180 option #6
We will process your request and have a refund within 6-8 weeks from the cancellation date.
FAQ: What products can I purchase to protect my car and myself?
Hyundai of Everett offers a wide variety of products to keep you and your vehicle protected.
The following is a brief description of the products we offer. We will give you a more detailed description when you are purchasing your vehicle or please feel free to call us or stop by and we will be happy to talk to you. 425-258-9100 option #6
Extended Service Contract: You will be able to mirror your 5 year/60,000 mile bumper to bumper protection with Hyundai for 10 years/100,000 mile protection. In addition it will provide you with unlimited Roadside Assistance, Unlimited Towing, Trip Interruption Service, Rental Car Coverage, Paint less Dent and/or Ding Coverage for a period of 5 years/60,000 mile. If you are purchasing a used vehicle, the term and mileage amount will be determined by the year and mileage on the vehicle at the time of sale. All years/mileage are whichever occurs first.
Tire/Wheel (Rim) Road Hazard Protection: You will receive a new tire and wheel damaged due to road hazard and will receive coverage due to cosmetic or curb damage of a non chrome or chrome simulated wheels. This coverage is for a period of 5 years.
Windshield Protection: You will be able to replace your windshield if a crack or chip is in the driver's line of sight (anywhere the windshield wiper touches) or repair or replace a crack or chip in a spot other than the driver's line of vision, depending on the need. The coverage lasts for 5 years and covers up to $5000.00.
Gap Protection: Can cover the difference between what you owe on your vehicle and what the insurance deems as "fair market value" should your car be declared a total loss. Our Gap protection will also cover your deductible up to $1000.00. The coverage will be for the entire term of your loan. New vehicles qualify up to 150% of the vehicles MSRP and pre owned vehicles up to 150% of the NADA value.
Northwest Protection Package: An environmentally friendly exterior and interior sealant package that protects your vehicle and keeps it looking new and stain free. This comes with a 7 year guarantee against most stains and environmental paint issues. Give us a call for a complete list of covered items.
SAFELEASE: Protects you if you choose to lease your new Hyundai. SAFELEASE can help with the cost of unexpected wear and tear damage to your vehicle should you choose to turn it back in to Hyundai at the end of your lease.
Key Replacement Coverage: Covers key and/or fob up to $800.00 per year if lost, stolen or destroyed.
Again, we have just provided you with a quick synopsis of the coverage that is available to you. We will give you details when you are at the dealership purchasing or leasing your vehicle.
Please call us if you want more details prior to coming in. 425-258-9100 option #6.
FAQ: I don't know the name and address of my lienholder.
See FAQ marked "Lienholder Address and Customer Service Numbers". Call us if your lender is not on the list.
FAQ: Can I make my payments at the dealership?
No, the lenders will send you a welcome letter with information about where and when to make your payments. You will be able to set up automatic withdrawals once you receive this letter with your specific account information. Most lenders have websites that you can access to create a user ID and password to manage your account entirely on line. You will need your account number to set up your account and will receive that information in the welcome letter. Please contact the finance department at Hyundai of Everett if you have not received your welcome letter 30 days from your date of purchase. You can call us at 425-258-9100 x 789 or email Finance@hyundaiofeverett.com.
FAQ: How do I get a payoff on my vehicle?
The numbers for the Customer Service Numbers is under the Lienholder Address and Customer Service Number Tab. If your lienholder is not listed, give us a call and we will be happy to provide you with a number.
FAQ: I need to change my address and/or information on my loan.
Please contact your specific lender. They will be happy to assist you with any changes once your financing has gone through.
FAQ: I need to fax something to the finance department.
Please fax any documents to 425-258-1220 Attn: Finance
FAQ: I have lost all of my paperwork and need a new copies.
Please call 425-258-9100 option #6 and we will be happy to send you new copies
FAQ: I cancelled my extended service contract/gap coverage and want to check on the status.
Please call us at 425-258-9100 ext 789
FAQ: I need the customer service number for Hyundai Motor Finance.
1-800-523-4030
FAQ: I am at the end of my lease...now what?
Buy my current Hyundai:
If you want to buy out your lease and would like us to help you secure financing...simply click on the "credit application" link on our website and complete the on line application. Make sure to specify that you are interested in obtaining financing for your currently leased vehicle. We will give you a call to go over the details once we receive your application and can answer any other questions you have at that time. Once we receive an approval, we will schedule a time for you to come in and complete the necessary paperwork. It is that simple!
Turn in my current Hyundai:
Hyundai Motor Finance will contact you in advance of your lease termination date and give you information about the company that performs the inspections prior to you turning in your vehicle. Once the inspection is complete and you have a copy, give us at call at 425-258-9100 option #6 and we will schedule an appointment for you to return your vehicle. You will need to bring all of your keys and remotes, your owner's manuals and any equipment that stays with the vehicle. We will complete an odometer disclosure and a turn in receipt, you will sign them and be on your way.
Feel free to call us with any questions you might have about this process.
425-258-9100 option #6
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